Archives: Documents
File size: 2 MB | Type: pdf | Council Publications
Vulnerability Vigilance: Insights from the equity release independent legal advice process
File size: 130 KB | Type: pdf | Technical Bulletin
Closed book Q&A with Deloitte
Deloitte has provided detailed answers to members’ questions on the closed book element of the consumer duty. The questions were posed during a recent webinar on the same topic. Members can view the webinar and additional closed book guidance that was first published by the Council in April, via the corresponding links. Our thanks go to Deloitte for collaborating on these initiatives.
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File size: 246 KB | Type: pdf | Market data
Q1 market data 2024
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File size: 34 MB | Type: pptx | Council governance
AGM 2024 slide deck
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File size: 4 MB | Type: pdf | Brochures
Making the most of membership
Download our welcome brochure to find out how you can make the most of membership.
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File size: 3 MB | Type: pdf | Council Publications
A guide to communicating clearly and simply
The Council has published a 24 page guide to help members communicate clearly and simply with customers in the later life lending market.
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File size: 689 KB | Type: pdf | Report
Financial Ombudsman Service complaints data analysis full year 2023
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File size: 132 KB | Type: pdf | Council Meetings
Audited accounts 2023
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File size: 139 KB | Type: pdf | Council Meetings
Minutes of the 29th AGM held 20 April 2023.
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