Archives: Documents
File size: 302 KB | Type: pdf | Council Publications
Standards 2.0
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File size: 237 KB | Type: pdf | Council Publications
Suspension & Termination policy
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File size: 71 KB | Type: pdf | Council Publications
Financial Ombudsman Service complaints data analysis full year 2024
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File size: 251 KB | Type: pdf |
Adviser Testing May 2024
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File size: 2 MB | Type: pdf | Council Publications
Annual Review 2024
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File size: 90 KB | Type: docx | Form
Standards Committee member application form
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File size: 214 KB | Type: pdf | Third Party Reports
Customer vulnerability disclosures principles framework
The Council is delighted to support the launch of the Customer vulnerability disclosures principles framework. These principles which are voluntary, non-prescriptive and high level have been developed to support sharing customer vulnerability/additional needs information between mortgage intermediary firms and lenders. Spearheaded by UK Finance, the Building Societies Association, the Association of Mortgage Intermediaries and IMLA, these principles are a positive step forward to supporting our most vulnerable customers.
File size: 976 KB | Type: pdf | Council Publications
Financial Ombudsman Service complaints data analysis Q1-Q3 2024
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