Archives: Documents
File size: 976 KB | Type: pdf | Council Publications
Financial Ombudsman Service complaints data analysis Q1-Q3 2024
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File size: 426 KB | Type: pdf | Council Publications
Financial Ombudsman Service complaints data analysis H1 2024
The Council has published its analysis of the Financial Ombudsman Service’s complaints data for H1 2024. During H1 2024 there were 48 complaints concerning equity release and 11 were upheld or partially upheld.
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File size: 2 MB | Type: pdf | Guides
Retrofit Lifetime Mortgage Product guidance
The Equity Release Council has released new guidance for member firms on retrofit lifetime mortgages, designed to encourage the sector to engage in more green home finance discussions.
Responding to an ageing housing stock and ambitious net zero targets, this guidance outlines a new customer journey for obtaining a retrofit lifetime mortgage whilst supporting product development and encouraging industry-wide conversations.
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File size: 248 KB | Type: pdf | Market data
Q2 2024 equity release lending data: full report
File size: 963 KB | Type: pdf | Council Publications
Financial Ombudsman Service complaints data analysis Q1 2024
An infographic has been produced that includes a summary of all the upheld complaints during Q1 2024.
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File size: 41 KB | Type: pdf | Briefing notes
Candidate briefing document
This document provides a concise overview of the equity release market, serving as a quick reference that can be shared with party candidates during discussions.
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