Archives: Documents
File size: 2 MB | Type: pdf | Council Publications
Annual Review 2024
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File size: 90 KB | Type: docx | Form
Standards Committee member application form
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File size: 214 KB | Type: pdf | Third Party Reports
Customer vulnerability disclosures principles framework
The Council is delighted to support the launch of the Customer vulnerability disclosures principles framework. These principles which are voluntary, non-prescriptive and high level have been developed to support sharing customer vulnerability/additional needs information between mortgage intermediary firms and lenders. Spearheaded by UK Finance, the Building Societies Association, the Association of Mortgage Intermediaries and IMLA, these principles are a positive step forward to supporting our most vulnerable customers.
File size: 976 KB | Type: pdf | Council Publications
Financial Ombudsman Service complaints data analysis Q1-Q3 2024
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File size: 426 KB | Type: pdf | Council Publications
Financial Ombudsman Service complaints data analysis H1 2024
The Council has published its analysis of the Financial Ombudsman Service’s complaints data for H1 2024. During H1 2024 there were 48 complaints concerning equity release and 11 were upheld or partially upheld.
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