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The Council is delighted to support the launch of the Customer vulnerability disclosures principles framework.  These principles which are voluntary, non-prescriptive and high level have been developed to support sharing customer vulnerability/additional needs information between mortgage intermediary firms and lenders.  Spearheaded by UK Finance, the Building Societies Association, the Association of Mortgage Intermediaries and IMLA, these principles are a positive step forward to supporting our most vulnerable customers.  

The Council has published its analysis of the Financial Ombudsman Service’s complaints data for H1 2024. During H1 2024 there were 48 complaints concerning equity release and 11 were upheld or partially upheld.

The Equity Release Council has released new guidance for member firms on retrofit lifetime mortgages, designed to encourage the sector to engage in more green home finance discussions.

Responding to an ageing housing stock and ambitious net zero targets, this guidance outlines a new customer journey for obtaining a retrofit lifetime mortgage whilst supporting product development and encouraging industry-wide conversations.

An infographic has been produced that includes a summary of all the upheld complaints during Q1 2024.